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Returns

Can I return or exchange an Artist or Collections pre-made case?

Our standard policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned.  Any goods that have been personalised are non refundable, these include products make using the "Create Your Own" customiser.

Why can't I return or exchange my Create Your Own case?

Because your Create Your Own case design is unique, we can't offer returns or exchanges on them unless they are defective or arrive damaged in which case just send it back to us and we’ll provide a replacement and a refund of your postage immediately. 

For our personalised cases if you are unhappy with the printed image please let us know and we will optimise the image in line with your comments and reprint the case for you.  We want you to be happy with your order and will do our best to accommodate your request.  Refunds or credit for personalised cases are done on a case by case basis at our own discretion.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
office@giantsparrows.co.uk.
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at office@giantsparrows.co.uk and send your item to: Unit 72, Eurolink Centre London  GB SW21BZ.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Return Shipping
To return your product, you should mail your product to: Unit 72, Eurolink Centre London  GB SW21BZ
Unless the product is defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may want to consider using a trackable shipping service when sending returns. We don’t guarantee that we will receive your returned item.
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