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F.A.Q

 

Is this a sticker or a skin?

polycarbonate hardcase using our permanent printing process. It is embedded into the case itself and will not peel off or fade. 

What are your cases made out of?

Our cases have to withstand the heat of our printing process as such we use a special resin that is significantly stronger and more flexible than normal polycarbonate.  The case have a smooth gloss finish to ensure the highest quality print design.

Is the image going to peel or rub off?

No, the printing process is completely permanent.  The technology we use actually embeds the ink into the plastic 80 microns deep making it scratch and UV resistant.  Your design isn’t going anywhere.

How do I attach the case?

Just place your device on top of the case and push down, voila! Our snap-on cases are designed for a snug fit, so won’t come off even if you drop your device. (But try not to)

How do I use the Create Your Own service?

It'’s very easy to create your own case with our customisation tool.  You can choose to either upload your own photo or image and create your own personalised case or you can select one of the images from our collections.  After that simply checkout and we’ll have it in the post to you pronto! 

What are the file size requirements for uploading my own art or photo?

We use industry leading ETCH print technology, which requires a high resolution image.  For a single image we recommend a minimum of 1600 x 1600 pixels on a smartphone and 2000 x 2000 for an iPad.  If you want to use one of our layouts with multiple images they can be smaller in terms of resolution but we recommend using the best quality images possible.  We keep an eye on images so if necessary we may ask you to provide a better quality image if we think the end result will be poor.

How do I know if my photo or image is large enough to meet the minimum image size requirements?

You can check the size of your image by looking at the ‘properties’ of the file (‘get info’ on a Mac) and looking at the dimensions of it.  If it is below 1600 x 1600 then the image is too small to cover the print area.  Here are some things you can check:

  1. Is this an image from the web or a mobile phone?  Most images from the web or a mobile phone are low resolution, which will not be large enough to cover the print area of the case.
  1. If you’ve selected an image from a photo sharing site such as Flickr or Picasa, you may need to go back to the site and search for information on downloading the full size picture.
  1. If you’re still stuck we would be more than happy to speak with you, just give us a ring on 0208 616 0625 or email us at enquiries@giantsparrows.co.uk.

Will my case look exactly how I designed it?

We use a sophisticated ETCH printing process to produce high quality, photographic quality images. Due to potential differences between your monitor's colour calibration settings and our technology the colour you see on your screen and the colour on the case might not be exactly same.  Don’t worry though, our colour profiling ensures that all images come out looking great.

Does this case offer complete shock protection?

Our cases provide great protection against everyday wear and tear.  The cases are shatterproof and have special impact zones to protect your phone against common drops.  That said no case will completely protect your phone.

Can I return or exchange my Create Your Own case?

Unfortunately, because your Create Your Own case design is unique, we can't offer returns or exchanges on them unless they are defective or arrive damaged in which case just send it back to us and we’ll provide a replacement and a refund of your postage immediately. 

For our personalised cases if you are unhappy with the printed image please let us know and we will optimise the image in line with your comments and reprint the case for you.  We want you to be happy with your order and will do our best to accommodate your request.  Refunds or credit for personalised cases are done on a case by case basis at our own discretion.

Can I return or exchange an Artist or Collections pre-made case?

  1.  Our standard 30 day returns policy applies in this instance.

What kind of warranty is offered?

All of our cases, including Create Your Own custom and pre-designed cases, come with a 90 day limited warranty.

How do I contact customer service?

Great service is what you should expect from us.  Just click on Contact us at enquiries@giantsparrows.co.uk and we will get back to you shortly.  You can also call us on +44 (0)208 616 0625.  Our office hours are Monday – Friday 9am to 5pm GMT.

How do I open a Giant Sparrows account?

To open an account all we need is your email address and a password. If you do not receive your account confirmation right away, please check your Spam filter and make sure you add “littlesparrow@giantsparrows.co.uk” to your address book for future emails.

Do I have to register for an account to use the Giant Sparrows website?

You don’t need a Giant Sparrows account to explore collections, artists or upload your own imagery. Once you order a product, we create an account for you so it’s easy for you to check your order history and change your account settings.

Are your cases dockable?

Yes, they’re designed with a very slim profile and can be docked into any compatible cradle.

How can I pay for my order?

When you go through the checkout process, you can pay with Visa, Master Card, American Express or  Paypal. 

Do you accept PayPal?

Yes we do.

When will my order ship?

When you order your case you’ll receive confirmation from Little Sparrow, our automated email robot.  She will also let you know when your case is dispatched.  We make it our highest priority to process, print, and package all orders within 2 business days.  If you would like it quicker we offer an express shipping option.

How can I check my order status?

Login to your Account and click on the “Order History” tab to check on your order status.

What are delivery options and turn around times?

Our free standard shipping option is Royal Mail and will arrive with you within  3-4 business days from order confirmation.  You can also choose priority express shipping which is £6.95 and will be printed the same day on orders received before 1pm and with you the next day.

We offer free worldwide shipping using Royal Mail’s standard Airmail service.  Royal mail aims to deliver to Western European destinations within three working days, eastern Europe within five days, major cities worldwide within five days and other worldwide destinations within seven days.  You can opt for a trackable international service for an additional £9.

How can I send a Giant Sparrows case to someone as a gift?

Yes, we offer gift cards which can be printed out and given or emailed to the recipient.  They come in denominations of £20, £30, and £60.

I would like to join the Giant Sparrows artist community.

Please go to our Partner & Collaborate page and fill in the form to get in touch with us.

How much do I make as Giant Sparrows Artist from the sale of a product using my artwork?

If you are selected as a Giant Sparrows, you will get paid a royalty for every product sold that uses your artwork.  All Giant Sparrows Artists must review and sign our artist contract; we will then pay you for your royalties in GBP currency on a quarterly basis.

How do you decide what artwork submitted to Giant Sparrows gets accepted?

We’re looking for great quality work across many techniques and genres.  All artwork submitted to Giant Sparrows is reviewed by the Giant Sparrows Art Directors.  We will let you know if your work has been selected for submission to our site.

Have a question or comment about Giant Sparrows that’s not addressed here?  Please get in touch.

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